Disappointed with Shark Perfomance remap

[Curly]

Well I had done a couple of track days in the little Fabia VRs and decided it needed a little more go so I decided to go for a remap at Shark performance in Mansfield everything seemed to go hunky dory but when leaving I was told they hadn’t go the right screws for the ECU cage and I would have to go back to have them fitted. Not too happy but anyone can make a mistake!!

On the road the remap worked well and I even got better mpg, I booked the car in a month later for the ECU screws to be refitted and this is over 100 miles round trip for me, got there to only be told they had got the wrong size screws again!!! Well as you can imagine I wasn’t impressed considering it would of only took them 2 mins to check in the cage and give ma a quick call not come in and save me the trip and expense.

The next day I had a track day booked at Bedford – first session out after half a lap and starting to push the pace the car went into limp mode so back into the pits turned it on and off it reset itself. Off I went again same thing happened again towards the end of the lap I started to push and back into limp mode went the car, tried a few different things to solve the problem – put the tc on and it got me into the 2nd lap and the same thing happened again. In the end I just had to give up on the track day, on the way home car was fine. So I gave Shark a call on the Monday morning explaining the problems with the car and was told Ben the remaper would call me back, well 3 calls later from me to Shark and a week later still nothing back from Ben bearing in mind he had my works number and mobile number and excuses being Ben is a very busy guy he will call you back, I am a patient guy but this was starting to grate and my patience was running low.

I explained to Cheryl the receptionist that their customer service stinks and I was getting p**s off with the situation, well halleluya Ben calls me back 2mintes later and has a rant at me for allegedly swearing at his staff, its was obviously his way of deflecting the situation onto me. Anyhow when he had calmed down he said he was very sorry regarding problems at Bedford and he said he would refund my track day which I never asked for but appreciated like I explained to him the problem only seemed to happen on track and I said I had a track day booked at Donnington in a few weeks time. On hearing this Ben suggested he would meet me at Donnington and do a live remap or pick my car up and run it on his roller to sort out the problem, I was quite impressed with his seemingly genuine response to solve the problem – guess what it didn’t last long! Earlier in the week days before the track day I tried to contact him to arrange a time for him to pick my car up – a few more phone calls and still nothing from Ben so I just lost complete confidence in him and his company. I booked in with his receptionist to arrange for Ben to remove the remap from my car I just didn’t have the time and patience to run back and forth to Yorkshire if it wasn’t right again.

On the Saturday the remap was removed and Ben said he was sorry for all my troubles and said he would refund the cost of the map but how about being charged for the 2 hours labour I agreed and we shuck on that with Ben saying he would call me Monday regarding the refund. Well once again never happened numerous call to Shark same response Ben will call you back!!! Latest news – ten days later I got a call from Ben on my mobile he had reconsidered his offer and only wanted to give me £50 refund, I was obviously disappointed with his attitude, one thing I cant stand is a man who goes back on his word, he is not prepared to give me the money back for the Track day (400mile round trip for me ) then to shake on a deal and go back on it is pretty low. Lesson learnt not to listen to reviews on forums and only deal with established motor sport companies, on a final note I managed to get an hour on a track day over the weekend with the remap removed and the car runs a sweet as a nut.