DEALER'S why do we use them ?

**Mark CSL** · 23-03-2016, 09:08 PM

Took my 1M in for a new front screen after a rock hit it.

When i went to leave i see my car driving out the bay i parked it in,
Heading round the back low and behold the lad is on the phone and driving my car with 1 hand

Went in and said to the receptionist is this the norm ? I was told no and she took my details and reg i went on my way low and behold no phone call
I will not miss the service manager when I go to collect it tomorrow

Would you be happy with this ?

mattCSLnut · 23-03-2016, 10:45 PM

Not at all

I would have gone straight past the receptionist, to the Service desk and ask for Service manager to deal with it, there & then.
Hopefully you'll get a chance to do that when you collect it

nw99 · 24-03-2016, 12:27 AM

No way I would demand compensation

Chappers · 24-03-2016, 08:38 AM

Compensation for what exactly? He didn't crash it or damage it, he was just driving it badly.

**Mark CSL** · 24-03-2016, 09:03 AM

It more the fact when driving on the phone he is not paying full attention to driving if he kerbs a wheel or some one backs out and he’s not paying attention its a lot of hassle i have to go through.

i expect them to look after my car like i would for over £100 an hour

Chappers · 24-03-2016, 10:46 AM

I'm not defending him, just saying to NW99 that you can't demand compensation when you weren't actually hurt or wronged in any way.

MisterCorn · 24-03-2016, 12:09 PM

Quote:

Originally Posted by nw99

No way I would demand compensation

Me neither, there is nothing to be compensated for. I would have a stiff word about it though.

MC

nw942 · 24-03-2016, 03:50 PM

I usually leave the dashcam in the car when I have it serviced, although they could easily disconnect it.

Obviously not helpful in this case.

Roland · 24-03-2016, 05:56 PM

It's a NO GO

need4speed · 25-03-2016, 07:26 AM

Quote:

Originally Posted by Mark CSL

Took my 1M in for a new front screen after a rock hit it.

When i went to leave i see my car driving out the bay i parked it in,
Heading round the back low and behold the lad is on the phone and driving my car with 1 hand

Went in and said to the receptionist is this the norm ? I was told no and she took my details and reg i went on my way low and behold no phone call
I will not miss the service manager when I go to collect it tomorrow

Would you be happy with this ?

Local dealer Mark?

23-03-2016, 09:08 PM	#1
Mark CSL CSL Register Uber-poster! Join Date: Sep 2007 Location: Scotland Posts: 8,777 Casino cash: $42229	DEALER'S why do we use them ? Took my 1M in for a new front screen after a rock hit it. When i went to leave i see my car driving out the bay i parked it in, Heading round the back low and behold the lad is on the phone and driving my car with 1 hand Went in and said to the receptionist is this the norm ? I was told no and she took my details and reg i went on my way low and behold no phone call I will not miss the service manager when I go to collect it tomorrow Would you be happy with this ? __________________ www.procarkits.co.uk

23-03-2016, 10:45 PM	#2
mattCSLnut CSL Register Uber-poster! Join Date: Sep 2009 Location: Cambridge Posts: 6,460 Casino cash: $27763	Not at all I would have gone straight past the receptionist, to the Service desk and ask for Service manager to deal with it, there & then. Hopefully you'll get a chance to do that when you collect it __________________ UK CSL No.020 ... after 7 years of ownership I've now SOLD it !!!

24-03-2016, 08:38 AM	#4
Chappers S5 - Full Throttle Join Date: Apr 2014 Posts: 388 Casino cash: $9894	Compensation for what exactly? He didn't crash it or damage it, he was just driving it badly. __________________ 5.3 earth circumferences done, roll on number 6...

24-03-2016, 09:03 AM	#5
Mark CSL CSL Register Uber-poster! Join Date: Sep 2007 Location: Scotland Posts: 8,777 Casino cash: $42229	It more the fact when driving on the phone he is not paying full attention to driving if he kerbs a wheel or some one backs out and he’s not paying attention its a lot of hassle i have to go through. i expect them to look after my car like i would for over £100 an hour __________________ www.procarkits.co.uk

24-03-2016, 10:46 AM	#6
Chappers S5 - Full Throttle Join Date: Apr 2014 Posts: 388 Casino cash: $9894	I'm not defending him, just saying to NW99 that you can't demand compensation when you weren't actually hurt or wronged in any way. __________________ 5.3 earth circumferences done, roll on number 6...

24-03-2016, 12:27 AM	#3
nw99 S5, Sport Off, DSC M-track Join Date: Jan 2011 Location: South East Posts: 580 Casino cash: $12226	No way I would demand compensation

24-03-2016, 03:50 PM	#8
nw942 S3 - On the open road Join Date: Jan 2015 Posts: 96 Casino cash: $6460	I usually leave the dashcam in the car when I have it serviced, although they could easily disconnect it. Obviously not helpful in this case.

24-03-2016, 05:56 PM	#9
Roland S5, Sport Off, DSC M-track Join Date: Nov 2008 Location: ///Munich Posts: 952 Casino cash: $26748	It's a NO GO __________________