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27-06-2012, 10:45 AM | #1 |
S6, Sport On, Traction Off
Join Date: Feb 2012
Location: Somerset
Posts: 1,577
Casino cash: $4530 |
Book a Track won't REFUND!
Not happy Booked a day with Book a Track July 2nd at Donny & had to cancel due to work commitments & understood that I would loose a 20% admin fee but... they have said because I was a couple of hours late sending them an email to cancel (within 7days) I will loose the whole £320 or have a credit note...!
1) I think 20% is enough to loose considering they have places still available so havent turned anyone away & really how much admin have they done! 2) Im doing Donny 31/8 and expect that's it for 2012 so I would have to wait till summer next year to use this £320 & after this I would use them again! Their response was - 'if you dont want the credit not which is a good will gesture then we will keep the full amount' Should have listened to the guy's that warned me of 'Book a Twat' |
27-06-2012, 11:26 AM | #2 |
S6, Sport On, Traction Off
Join Date: Feb 2012
Location: Somerset
Posts: 1,577
Casino cash: $4530 |
Cant believe their attitude! Just sent another email basically saying I wasnt happy & could they do anything for me? They replied.....
'For the avoidance of doubt, we will most definitely NOT be refunding your card' Wa#kers! |
27-06-2012, 12:12 PM | #3 |
S5 - Full Throttle
Join Date: Oct 2011
Location: Dublin, Ireland
Posts: 300
Casino cash: $3349 |
I organise Trackdays in Ireland and I have to say I'm on Bookatracks side of the fence...obviously
The problem you get with giving out credit notes/refunds etc is that you get people trying to cancel due to poor weather forecast, work commitments etc I have a no refund policy. If you book and can't make it then it's your loss, however in certain circumstances i will give the person a credit for the next trackday etc if you booked a Ryanair flight to spain and had to cancel due to work commitments do you really think they would give you a refund? or any airline for that matter. Honestly the credit note is a generous gesture that they are not obliged to do. I'd be happier with that rather than giving them 20% admin fee which is a total scam |
27-06-2012, 12:21 PM | #4 | |
S6, Sport On, Traction Off
Join Date: Feb 2012
Location: Somerset
Posts: 1,577
Casino cash: $4530 |
Fact of the matter is 20% is a joke, what have they done for this & they have spaces available so they havent lost a thing (other than my future business)
If they had refunded minus the 20% i would have took it on the chin & booked again with them but they are bloody rude! & the fact I was a matter of hours out of the 7days to get a refund! Not the way to run a business IMO I was warned of their attitude! should have listened to Shimmy... Quote:
Last edited by 83SY; 27-06-2012 at 12:34 PM. |
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27-06-2012, 12:41 PM | #5 |
CSL Register Uber-poster!
Join Date: Apr 2008
Location: Uk
Posts: 14,646
Casino cash: $43909 |
no refund is pretty common these days as Barry says, you used to be able to bail out late if the weather looked bad but times have changed
a refund is what you want but voucher is good although means you have to speak to them again
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27-06-2012, 12:46 PM | #6 |
CSL Register Uber-poster!
Join Date: Oct 2010
Location: Marlow
Posts: 3,973
Casino cash: $18153 |
I have had problems with them before where they have given me a credit with a time limit, due to not having a car then luckily got my mates to use the credit and they gave me the cash back.
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27-06-2012, 01:19 PM | #7 |
S6, Sport On, Traction Off
Join Date: Feb 2012
Location: Somerset
Posts: 1,577
Casino cash: $4530 |
To be honest Shim if they had been polite I would have been fine but I dont want to attend anything they run in the future!
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