Warranty Invoices from dealers

Khantouch · 27-10-2014, 11:17 PM

I had some work completed on a dealer credit offered by BMW UK due to an extensive delay waiting on a part. The work included an oil change and rear brake discs/pads replacement. On completion I asked the dealer for a copy of the Invoice and was informed as the Invoice hadnt been processed I couldn't get a copy. I've contacted the dealer again requesting a copy of the Invoice and have now been told as all work was completed under goodwill with no charge to myself I don't have the right for a copy of the Invoice??
Is this true, as it's my vehicle and surely I'm entitled to Invoices detailing work on my vehicle to make up its service history. I suspect the work didn't make up to the dealer credit hence their reluctance to give me a copy. Any advise or tips on this matter would be appreciated

**shimmy** · 27-10-2014, 11:45 PM

Quote:

Originally Posted by Khantouch

I had some work completed on a dealer credit offered by BMW UK due to an extensive delay waiting on a part. The work included an oil change and rear brake discs/pads replacement. On completion I asked the dealer for a copy of the Invoice and was informed as the Invoice hadnt been processed I couldn't get a copy. I've contacted the dealer again requesting a copy of the Invoice and have now been told as all work was completed under goodwill with no charge to myself I don't have the right for a copy of the Invoice??
Is this true, as it's my vehicle and surely I'm entitled to Invoices detailing work on my vehicle to make up its service history. I suspect the work didn't make up to the dealer credit hence their reluctance to give me a copy. Any advise or tips on this matter would be appreciated

when i have asked before, they normally give out a sheet with no cost details on it., but might give you a verbal hint as to the cost if interested

adem.csl · 27-10-2014, 11:58 PM

Ask for a pro forma invoice that as shimmy said should give a written confirmation that the work has been done but no costings.if they have done the car for free they are no obligated to invoice you for it.
But if asked they should supply a pro forma to say work has been done
Also goodwill doesn't show up in warranty cos its good will free of charge meaning they don't charge bmw mondial for the work.

NBTBRV8 · 28-10-2014, 09:52 AM

Porsche give you an invoice detailing what has been done with a nil value. Maybe BMW can't do the same? They should be able to give you some record.

**Mark CSL** · 28-10-2014, 10:44 AM

Thats correct they are not to show you the invoice

But if you have a friendly dealer they will print it

Without the prices on and if he is your mate with the prices

Neil M · 28-10-2014, 12:13 PM

If they have carried out work on YOUR car, you are legally entitled to a hard copy of the works carried out, stating the parts that were replaced, whether this is goodwill or bye way of compensation.
Without a proforma invoice, (written record) in the event of a defective part or poor workmanship, they would not be liable.

0836whimper · 28-10-2014, 01:25 PM

I've got the entire warranty history print-out for my car.

It depends on the dealer, some will print it out straight away, some will refuse.
I've had one refuse, but who then did print it out after a bit of negotiation, they initially made up some stuff about data-protection.

_Nathan_ · 28-10-2014, 05:55 PM

Quote:

Originally Posted by Neil M

If they have carried out work on YOUR car, you are legally entitled to a hard copy of the works carried out, stating the parts that were replaced, whether this is goodwill or bye way of compensation.
Without a proforma invoice, (written record) in the event of a defective part or poor workmanship, they would not be liable.

Which law states that?

And good will parts aren't covered by warranty, that is why you are better off making a contribution to get the 2 year part cover.

s.mac · 28-10-2014, 06:55 PM

Nathan is right about them not being covered if you haven't paid a contribution.

The work will be on the BMW system. I wouldn't push for an invoice but would kindly ask them for a record of the works carried out, even if it's just a copy of the job card.

Khantouch · 28-10-2014, 09:17 PM

They have offered to supply a written confirmation of work carried out, not sure if they could provide a pro-forma as the work was completed some time back and has likely to have been Invoiced to clear.
I might just try my luck getting an Invoice deatiling parts with their alternative site down the road

27-10-2014, 11:17 PM	#1
Khantouch Mode S1 - Starting Out Join Date: Jun 2010 Posts: 25 Casino cash: $944	Warranty Invoices from dealers I had some work completed on a dealer credit offered by BMW UK due to an extensive delay waiting on a part. The work included an oil change and rear brake discs/pads replacement. On completion I asked the dealer for a copy of the Invoice and was informed as the Invoice hadnt been processed I couldn't get a copy. I've contacted the dealer again requesting a copy of the Invoice and have now been told as all work was completed under goodwill with no charge to myself I don't have the right for a copy of the Invoice?? Is this true, as it's my vehicle and surely I'm entitled to Invoices detailing work on my vehicle to make up its service history. I suspect the work didn't make up to the dealer credit hence their reluctance to give me a copy. Any advise or tips on this matter would be appreciated

27-10-2014, 11:58 PM	#3
adem.csl S5, Sport On, DSC M-track Join Date: Sep 2012 Location: north london Posts: 1,012 Casino cash: $7218	Ask for a pro forma invoice that as shimmy said should give a written confirmation that the work has been done but no costings.if they have done the car for free they are no obligated to invoice you for it. But if asked they should supply a pro forma to say work has been done Also goodwill doesn't show up in warranty cos its good will free of charge meaning they don't charge bmw mondial for the work. __________________ Bmw in the blood!!

28-10-2014, 10:44 AM	#5
Mark CSL CSL Register Uber-poster! Join Date: Sep 2007 Location: Scotland Posts: 8,777 Casino cash: $42229	Thats correct they are not to show you the invoice But if you have a friendly dealer they will print it Without the prices on and if he is your mate with the prices __________________ www.procarkits.co.uk

28-10-2014, 12:13 PM	#6
Neil M Driving it like I nicked it Join Date: Jan 2012 Location: Manchester Posts: 2,340 Casino cash: $19143	If they have carried out work on YOUR car, you are legally entitled to a hard copy of the works carried out, stating the parts that were replaced, whether this is goodwill or bye way of compensation. Without a proforma invoice, (written record) in the event of a defective part or poor workmanship, they would not be liable. __________________ “With the CSL, BMW have achieved The Ultimate Driving Machine” SG CSL '051'

28-10-2014, 09:52 AM	#4
NBTBRV8 S5 - Full Throttle Join Date: Sep 2009 Location: Other Side of the World Posts: 273 Casino cash: $10796	Porsche give you an invoice detailing what has been done with a nil value. Maybe BMW can't do the same? They should be able to give you some record.

28-10-2014, 01:25 PM	#7
0836whimper S5, Sport Off, DSC M-track Join Date: Apr 2012 Location: Nottingham Posts: 516 Casino cash: $7379	I've got the entire warranty history print-out for my car. It depends on the dealer, some will print it out straight away, some will refuse. I've had one refuse, but who then did print it out after a bit of negotiation, they initially made up some stuff about data-protection.

28-10-2014, 06:55 PM	#9
s.mac CSL Register Uber-poster! Join Date: Jun 2008 Posts: 4,247 Casino cash: $15600	Nathan is right about them not being covered if you haven't paid a contribution. The work will be on the BMW system. I wouldn't push for an invoice but would kindly ask them for a record of the works carried out, even if it's just a copy of the job card.

28-10-2014, 09:17 PM	#10
Khantouch Mode S1 - Starting Out Join Date: Jun 2010 Posts: 25 Casino cash: $944	They have offered to supply a written confirmation of work carried out, not sure if they could provide a pro-forma as the work was completed some time back and has likely to have been Invoiced to clear. I might just try my luck getting an Invoice deatiling parts with their alternative site down the road