Quote:
Originally Posted by 83SY
Not thats it's any of their business but the real reason i couldn't do it is my Nan whos 91yrs old has been in a nursing home for the past five weeks & has recovered after a small stoke & coming home to her house Monday so wanted to help/be there when she comes home.
And I am sure you get all sorts of reason's & getting messed around is never nice but im sure you are polite to your customers who are spending alot of money with you...
But I shouldn't have to tell them that & I wont I just know for the future I wont be using Book a track or recommending them to anyone 
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That's totally understandable and delighted your Nan is on the mend.
There is no excuse for bad manners though, especially when a customer has spent £320
sounds expensive!