Your short rude response led me to be in a position where I do not want to attend another one of your track days & my reasons behind not attended should not make a difference Jonny.
I was shocked at your short & rude reply considering recently I spend over a £1000 with you hiring a car and treating a friend to a track day with you at castle Combe in his Honda S2000.
I have made other family arrangements and will be getting this track day out of the way so I can enjoy my future track day experiences and not deal with book a track.
As for your companies rep' don't be so rude and arrogant and you won't get called so by me and others!
I will be there Monday so if you want to say something do it face to face.
Quote:
Originally Posted by jonnyleroux
I'm disappointed to have to come here to defend myself, but equally I can't sit around and let these lies you're spouting affect my companies reputation.
Firstly, you contacted us over 24 hours after the 7-day deadline. I politely pointed out that you'd missed the deadline and offered a goodwill credit note, which I was in no way obliged to do.
Your response was both arrogant and bullying (in a similar vein to this thread in fact) and I will not be bullied into issuing a refund.
As for the reason why you couldn't attend. Here's your original email :-
"Unfortunately I will be unable to attend Donington next week due to work commitments that have just arisen."
If you choose not to furnish me with the truth about why you can't attend the event then that's your choice, but don't use the sick granny to try and drum up forum support afterwards - that's pathetic.
Interestingly, your last email to me said you were going to attend on Monday after all rather than lose your money. It'll be interesting to see if you do turn up as it clearly shows where your priorities lie!
For the record, it is *incredibly* rare for us to refuse a refund or credit note - in any circumstances. A polite and appreciative approach goes a long way.
Jonny
BaT
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