With hindsight, I'd call it fcukin stupid mate :hahaha:

It was very tense....

Iirc i did express my concerns a few weeks ago:hahaha:

My pleasure😆

Just taken both CSLs in to James for some work. The first was to be prepped for sale, and the second for a service and some warranty work which eventually ended up being head gasket, cams, diff and a few other bits...thank goodness for the BMW warranty, which covered about £9000 of spend!

I have nothing but praise for the service and communication from James. His knowledge and passion are clear, which makes a difference when you leave two cars with a dealer for 6 weeks. He kept me up to speed almost on a daily basis, and tried to keep my costs down where possible.

Although I live a 300 mile round trip away I will definitely continue to use these guys.

James, thanks again, keep up the great work!

:thumbs:

Good to hear....building a strong rep now James...and well deserved.

(Make sure you show this thread to the DP around salary review time ;) )

Yanto, you should get your quill and parchment out and drop his DP a line. That is what I did. All sent by carrier pigeon and even got a reply back (with corrections and spellings marked :hahaha:).

Pip

I have just collected my car from James @ Chandlers also. (Seen yours Matt when dropping mine off) Originally in for service but had a cylinder leakage test carried out & ended up with head gasket & cam replacement!
From my first contact with James and booking the car in right up to a courtesy follow up email after collection I couldn't of been kept informed any better, with both pictures, costings & timescales etc.
My overall experience was an absolute pleasure & as Matt said James knowledge & passion are clear from the outset which makes you feel at ease & he understands what our cars mean to us.
I also had a 300 mile round journey but it was well worth it.
Thanks again James :beer:

My car was also with James a little while back, had a niggling noise too that needed looking at, as you'd expect James was extremely thorough and communication great. :beer:

Yep, me too, I'd like to offer my thanks to James, he's been brilliant whilst my car was at Chandlers having service and other work done. Kept me up to date with everything that was going on. Seems to go the extra mile as normal! Thanks James.

Big fan of James here too.

Had the CSL in at Chandlers recently to get the gearbox replaced. Also had the boot floor replaced and strengthened as it was showing some early signs of cracking. This is a 2hr trip for me and was my second time back.

James was fantastic as usual, sorting out all the warranty related items, the loan car (new 320d - loved it), and keeping me informed throughout. When I went to collect, he organised a detailed inspection for me while the car was still up on the ramp, and gave me a USB full of photos. Definitely went above and beyond.

Many thanks again James :thumbs: